Refund policy

Cancellation and Refund Policy

Thank you for shopping with Gunii! We value your satisfaction and aim to provide the highest quality products. Please read our cancellation and refund policy carefully, as it explains your rights and obligations regarding the return and refund of our products.

1. Right of Withdrawal (Widerrufsrecht)

Please note that the statutory right of withdrawal (Widerrufsrecht) does not apply to our products because they are perishable food items (pursuant to § 312g Abs. 2 Nr. 2 BGB). However, we offer our customers the option to cancel their order as long as it has not yet been fulfilled.

2. Exceptions to the Right of Withdrawal

Please note that the right of withdrawal does not apply to the following goods:

• Perishable products: Due to the nature of biltong & Droewors (Or any items related to dried meat or produce) as a perishable food item, products that spoil quickly or have a limited expiration date are not eligible for withdrawal.
• Customized or personalized products: Any biltong that has been specially customized (e.g., specific flavors or cuts) cannot be returned or refunded.
• Unsealed goods for health and hygiene reasons: Products that have been unsealed after delivery and cannot be returned for health or hygiene reasons (such as opened packages of biltong) are excluded from the right of withdrawal.

3. Returns and Refunds

If you cancel your order within the 14-day withdrawal period and before the order has been fulfilled, we will refund all payments received from you, including the delivery costs (except for any additional costs incurred if you selected a delivery method other than the least expensive standard delivery offered by us).

Refunds will be processed using the same payment method you used for the original transaction, unless we explicitly agree otherwise. No fees will be charged for the refund. You are responsible for the direct cost of returning the goods.

4. Faulty or Damaged Products

If the product you receive is damaged or defective, or if there is an error with your order, please contact us within 48 hours of receiving the goods. You will be entitled to either a replacement or a refund, including any shipping costs. We may require photographic or video evidence of the damage or defect. Since we make all products to order, your replacement might take 14days to produce and then additional 2-4days for shipping.

5. Delivery Issues and Non-Delivery

If your order has not been delivered within the estimated delivery time-frame, please contact us as soon as possible. We will investigate and take appropriate action, which may include offering a refund or reshipping the order. 

6. Contact Us

If you have any questions about this cancellation and refund policy, please contact us at:

info@gunii.de
+49 1573 252 4411
Fuchsbergstraße 21, 85386 Eching